Refund policy

At Eviline Couture, we strive to deliver premium quality outfits that you’ll love. However, if something isn’t right, we’re here to help.

Eligibility for Return

• Returns are only accepted in case of:

  • Damaged product

  • Incorrect item received

• The item must be unused, unwashed, and in original condition with tags.

Return Request Time

• You must request a return within 48 hours of delivery.

• Requests after this time will not be accepted.

Proof Requirement

• Customers must provide:

  • Clear unboxing video

  • Pictures showing the issue

Refund Policy

• We do not offer cash refunds.

• Eligible returns will be processed as:

  • Exchange with same or another product

  • Store credit (if item is out of stock)

Non-Returnable Items

• Change of mind

• Slight color differences (due to lighting/screens)

• Minor stitching variations

Return Process

• Contact us on our Email evilinecouture@gmail.com with your order details with your contact number

• Our team will guide you through the process

Eviline Couture reserves the right to reject any return that does not meet our policy conditions.